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Frequently asked questions and answers

Do you provide any warranty for Slatnar products?

Yes, some Slatnar products have lifetime warranty. Warranty does not cover items that are not properly mounted, used and maintained. To claim your warranty, please contact us and we'll give you further instructions on how to solve your problem.

I ordered a wrong item. Can I return it?

Yes, you can return items within 14 days after you receive them. Returns must be unused, in the state you received them, and in the original packaging. We will give you a full refund or change it with the item that will suit you better.

Please return items to the following address:
SLATNAR d.o.o.
Ulica Ignaca Borštnika 16
4207 Cerklje na Gorenjskem
Slovenia (EU)

I would like to have a customised Slatnar item. What can I do?

Please contact us and specify as many details of your special request as possible. We'll try our best to meet your special needs.

Can I make a request by phone or by email?

This website is a preferred way to send us your request. We do our best to make this process as simple and straightforward for you as possible. If you find it too difficult to use it, please send as your request to

Will my items be dispatched in one piece or item by item?

Your order will be dispatched in one piece, when all items are on stock. If you need an item before others, please make a separate order for this item.

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